Once we start the work order, we cannot cancel the order, as every item we sell is made to order.
If we have not started on your work order yet, you can cancel the order for a full refund.
Only defective items are returnable for an exchange or a full refund.
If you need to return defective item(s), send us an email to [email protected].
Please email us pictures of the defective item(s).
We will provide you with the address to return your item(s).
We will email you a Return Shipping Label.
Once your return is received we will send you a notification email, that we have received your returned item(s).
We will inspect the item(s) and notify you of the approval or rejection of your refund. If item(s) is not defective we will charge you for the Return Shipping Label.
By making a purchase on our website, you have acknowledged and agreed to all the terms and conditions of our Policy.